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Senior Maintenance Worker/Dispatcher

Position Information

Position Details

Position Number 36483
Class Title Senior Maintenance Worker/Dispatcher
Job Description

The Facilities Operations, Work Control Center is seeking a qualified applicant to fill a vacant Senior Maintenance Worker/Dispatcher (SMWD) position.

Responsibilities for this position include, but are not limited to, the following:

Process, prioritize, validate, and distribute all incoming work requests for all main and branch campus buildings including residence halls and apartments;

Use Standard Operating Procedures to dispatch work to one or more zones, teams or groups across the entire Facility & Safety Department. Based on the situation, the dispatcher must balance the urgency to protect life and property against the routine but active demands of an engaged organization;

Handle general requests for information (RFI’s). Research relevant histories, logs and computerized maintenance management system (CMMS) data. Summarize information obtained in form of a verbal report, e-mail and/or written report/spreadsheet;

Place work orders in callback when customer contests work or work was not done;

Monitor parameters of Chiller plants and associated equipment, critical laboratories, server rooms and buildings utilizing computer monitoring software;

Respond to all alarms in accordance with Standard Operating Procedures, and as necessary, notify the appropriate on-call personnel;

Report any deficiencies such as maintenance, health, and sanitation;

During other than normal University working hours the SMWD will respond to all trouble call/work orders and determine the best way to correct them;

Serve as the Facilities’ initial advocate during after-hours emergencies, as necessary in support of UCF Public Safety Department, Emergency Operation Center, State and Federal authorities, and other University Departments;

Execute Standard Operation Procedures during emergency;

Update CMMS work orders to serve as primary and permanent history of work dispatched, completed, material and time billed;

Receive and report after-hour messages to the appropriate Facilities & Safety staff; includes, external RFI’s, personnel absentee reports and other intradepartmental requests.

For additional information about the department, please feel free to visit the website at

Minimum Qualifications

A high school diploma and four years of appropriate experience. Appropriate vocational or technical training may be substitute at an equivalent rate for the required experience. The UCF policy requires completion and passing of a physical exam for this position. If minimum requirements of the position do not require post high school education, an applicant is not required to provide the information on the application.

Additional Minimum Requirements

Prefer four years experience in Facilities Maintenance with knowledge of Computerized Maintenance Management Systems(CMMS);

Experience in computer programs such as AiM, Microsoft Word, Microsoft Excel Outlook e-mail, and Crystal Reports;

A candidate who can independently exercise appropriate judgment;

Ability to interact effectively with staff members and customers is essential;

Ability to communicate in conversational English in order to work effectively with customers and team members, operate electronic equipment (iPod Touch for AiM PM checkpoints), comprehend standard safety procedures and utilize telecommunication devices;

Ability to understand and interpret standard safety procedures and follow written and oral instructions.

Veterans’ Preference

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit

Special Conditions

This is a reposted position. Previous applicants are still being considered and do not need to reapply.

The annual salary for this position includes a 5% shift differential for working the second shift.

Ability to lift a minimum of 50 pounds.

Position requires a valid Class E driver’s license (regular license). This position may involve driving to various locations on and off campus to conduct university business.

If you are selected as the final candidate for an employment opportunity here at UCF, both your position and salary will be significantly based upon the information that you have provided in your application for employment. If certain eligibility criteria are met, the department may grant an above base offer. We urge you to please take the time to complete the application in its entirety.

This position does not require college credits. If the selected applicant claims college credit on the application for this position, an official transcript from the accredited institution must be provided within 30 days of the hire date. This applies whether the applicant is a new hire or promoted from among current UCF employees.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.

Equal Employment Opportunity Employer

As an equal opportunity/affirmative action employer, UCF encourages all qualified applicants to apply, including women, veterans, individuals with disabilities, and members of traditionally underrepresented populations. UCF's Equal Opportunity Statement can be viewed at: As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

FTE 1.0-Full-Time
Requisition Number 009271
Job Open Date 12/08/2017
Job Close Date 03/22/2018
Open Until Filled No
Division Admin & Finance
College/Area Not Applicable
Department Facilities Operations- Work Control Center
Annual Salary $26,790.45 to Negotiable
Type of Appointment for Staff Regular
If temporary, time limited, emergency, or multi -year contract, please specify timeframe
Job Category Staff
Additional Application Materials Required
Work Schedule

Saturday through Wednesday; 3:00 PM – 11:00 PM

Work Location Orlando (Main)
Quick Link

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Will you now or in the the future require sponsorship for employment visa status (e.g. H-1B visa status)?
    • Yes
    • No
  2. * Do you have a high school diploma and four years of appropriate experience? Appropriate vocational or technical training may substitute at an equivalent rate for the required experience.
    • Yes
    • No

Optional & Required Documents

Required Documents
Optional Documents
  1. Curriculum Vitae/Resume
  2. Cover Letter
  3. Other Doc 1
  4. Other Doc 2
  5. Other Doc 3